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fields (in yellow) with their own details.
This statement is intended to support compliance with the European Accessibility Act (EAA) as implemented in EU Member States, referencing EN 301 549 and WCAG 2.1 Level AA (or later where applicable).
About the Organization
[Organization Name], [Brief description of the organization]. We are committed to ensuring accessibility for people with disabilities across our products and services.
Scope & Applicable Standards
- This statement covers [the website/app/product name] and related digital services offered in the EU.
- We aim to meet the requirements of the European Accessibility Act (EAA) as transposed in [Member State(s)], with reference to EN 301 549 and WCAG 2.1 Level AA.
Products & Services within the EAA Scope
This service includes one or more of the following EAA‑covered categories (select those that apply):
- e‑commerce services / online marketplaces
- banking and financial services
- telecommunications services
- transport services (information, ticketing)
- e‑books / reading software
- consumer hardware/software interfaces
- media / audiovisual services
- customer service and support channels (web, chat, phone)
[Describe which categories apply and where users can access them]
Conformance Status
Status: [Fully conformant / Partially conformant / Not conformant]
Non‑accessible content: [List the issues, affected components, timelines for remediation]
Disproportionate burden (if applicable): [Justification and scope]
Preparation of this statement: [Self‑assessment / External audit / Mixed]
Date of the statement: [2025-08-13 or other]
Last review date: [Date]
Implemented Accessibility Features
- Semantic structure, alternative text for images, accessible names for controls.
- Keyboard navigation (Tab, Shift+Tab, Enter, Esc, arrow keys) and visible focus indicators.
- Color contrast adjustments and support for reduced motion.
- Form labels, instructions, and clear validation messages.
- Compatibility with assistive technologies (tested with NVDA latest + Google Chrome).
Alternative Formats & Documents
We are working to ensure that documents (PDF, Office) and video content are accessible. If you need an alternative format, please contact us and include a link to the content.
Feedback & Contact
If you encounter accessibility barriers, please let us know:
[Link to accessible contact form] – Email: [Email] – Phone: [Phone]
Enforcement Procedure
If you are not satisfied with our response, you can contact the competent enforcement body in your country:
[Link to national authority or complaints portal for the relevant Member State]
Accessibility of Physical Premises (if applicable)
- Address: [Address]
- Accessible parking: [Yes/No + details]
- Routes to building / ramps / handrails: [Details]
- Elevator and clear passages: [Details]
- Signage / hearing loops: [Details]
- Accessible restrooms: [Yes/No + location]
Language Versions
Where required by local law, this statement is available in the official language(s) of the Member State(s): [List languages / links].